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​​At Baylor Scott & White The Heart Hospital – Plano, we know that a large part of your experience with us depends on your interaction with our staff. A highly skilled team of professionals is focused on providing you with five-star service, while making your stay here as comfortable as possible.

Your physician on the medical staff at Baylor Scott & White Heart – Plano is responsible for directing and coordinating your care. They will keep you (or, if necessary, a family member or friend) informed about your diagnosis, treatment, and recovery.

​Nurse practitioners and physician assistants

Our nurse practitioners and physician assistants work closely with ​the physicians and others on the interprofessional team, in order to develop a customized patient plan of care.


Hospitalists are physicians who practice hospital medicine and are often the attending physicians while you are with us.

Registered Nurses​

A team of professional, registered nurses that specialize in cardiology provides 24-hour nursing care. They will update you on your care plan, teach you about your condition and treatment, and give you medicine and other care as needed. Never hesitate to contact your nurse, the charge nurse, or the nurse manager if you have concerns. There are several ways you can do so at any time. The nurse will give you the direct telephone extension where they can be reached during the shift, the nurse station can contact the nurse manager at your request, or you may press the call button at your bedside for assistance.

Patient Care Technician

Our patient care technicians help you with walking, bathing, getting dressed and other tasks you are unable to do alone.

Respiratory Therapists

A respiratory therapist may be called to give you treatment that will help you breathe better and/or monitor your oxygen level.

Physical/Occupational/Speech Therapists

These therapists focus on your rehabilitation, teaching you skills to help you live as normally as possible once you are back home.

Care coordination/Social work

The care coordination/social work team members work with your insurance company as well as help identify what your needs will be when you leave the hospital through a process called discharge planning. Social workers at The Heart Hospital Baylor serve as patient advocates, making sure your needs are being met, educating families, and providing support related to post-hospital care. They are available to lend a helping hand and may be contacted through your nurse or the Social Work office at 469.814.3399.


Our registered dietitians provide for your nutritional needs. They also work with you and your family to start planning a healthier lifestyle. Meals are always fresh and cooked to order. They arrive within 45 minutes on fine china, delivered by a courteous server. If you have questions about your menu, or to learn more about healthy eating or special diet options, please ask your nurse to contact one of our registered dietitians.


​The hospital's concierge staff is ready to assist you with directions and answers questions about the hospital. They are also prepared to offer suggestions in dining and hotel accommodations in Plano and surrounding areas and will provide maps to help you find your destination.

Concierge services are offered on floors one through five with varying hours. The main lobby concierge service hours of operation:

  • Monday-Friday: 5 a.m. to 9 p.m.
  • Saturday: 8 a.m. to 3 p.m.
  • Sunday: 10 a.m. to 6 p.m.

You may call the main lobby concierge desk at 469.814.3566.

We encourage patients, fellow employees, physicians and visitors to recognize employees who display Five Star Spirit. Simply complete our Five Star Spirit form​​, sign it and drop it in any Five Star Spirit box or mail it to the address listed on the form. Your nomination may result in special recognition for the employee.

Pastoral Services

We recognize spiritual needs as an important part of health, well-being, and recovery; for this reason, pastoral service is available to you and your visitors 24 hours a day. Our chaplain holds a weekly worship service at 3:30 p.m. on Sunday, noon on Wednesday, and 8:45 p.m. on Friday, as well as special events and seminars throughout the year. Your priest, minister, rabbi, or other spiritual official is always welcome to visit with you and your family at the hospital.


Your suite is cleaned daily by the Environmental Services staff. Sheets are changed daily. If you would like additional cleaning services or if you have a compliment or concern you would like to share, please don't hesitate to speak with your nurse or contact Environmental Services at 469.814.3373.


The laboratory technicians may visit your room to draw your blood for testing.


Our radiology department staff performs x-rays and scans to help diagnose or track your medical condition.


Baylor Health Care System volunteers offer hours of service to make sure your experience with us is a quality experience. Volunteers can be identified by badges displaying the Baylor Scott & White Heart – Plano logo. For more information, please call Volunteer/Guest Services at 469.814.2026.

If you have questions about other members of your health care team that you do not see listed here, please ask your nurse for more information. They will be happy to assist you.

A Message From Our President To You And Your Family

My staff and I strive daily to improve our performance and consistently deliver safe, quality, compassionate care. If you have suggestions to share, please call me at 469.814.3503 or email me at and your comments and/or suggestions will be reviewed in a timely manner.

Thank you for choosing Baylor Scott & White Heart – Plano. My staff and I are honored to serve you.


Mark A. Valentine
Baylor Scott & White The Heart Hospital – Plano
Baylor Scott & White The Heart Hospital – Denton​

Main phone number: 469.814.3278  469.814.3278 (HEART)

1.877.814.4488  1.877.814.4488 Toll-free

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1.855.9BAYLOR  1.855.9BAYLOR
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Disclosure Statement


  • 2nd Floor: 469.814.4240
  • 3rd Floor: 469.814.3340
  • 4th Floor: 469.814.3440
  • 5th Floor: 469.814.4540
  • 6th Floor: 469.814.4640​


  • Main Hospital/Operator
    469.81.HEART (469.414.5002)
  • Toll-Free
  • Administration
  • Cardiac Rehabilitation
  • Care Coordination/Social Work
  • Concierge
  • Dietitian Office
  • Housekeeping
  • Pastoral Care
  • Physical Therapy
  • Plano Perkway & Gift Shop
  • Registration (Access Services)
  • Room Service
  • Security
  • The Heart Rock Café
  • Volunteer/Guest Services