Baylor Scott & White The Heart Hospital – Plano is the first and only free-standing, full-service hospital in North Texas dedicated solely to heart and vascular health care. Our goal is to be the best place to give and receive safe, quality, compassionate care while providing a caliber of guest service designed to make you, your family, and friends as comfortable as possible. Part of our focus on you and your health is a five-star experience in an advanced facility. We believe that a comfortable guest is a guest that heals more quickly.
Our guest suites feature floor-to-ceiling windows that allow natural light to stream in, hardwood-style floors, and comfortable furniture. Guest suites also include wall-mounted flat screen TVs, accommodations including fold-down sofas for visitors wishing to stay overnight, and a small safe for your valuables.
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At The Heart Hospital, parking is convenient and free. Due to our current expansion, we encourage you to use our free valet parking services.
Read more about our expansion »
We believe total guest care includes attending to one's spiritual fulfillment. Our Chapel is located on the first floor and is accessible from the main lobby. Beautiful and serene, it is a place for quiet reflection and prayer. Our chaplain holds a weekly worship service at 3:30 p.m. on Sunday, noon each Wednesday, and 8:45 a.m. on Friday, as well as special events and seminars throughout the year. Chaplain service is available 24 hours a day. However, your priest, minister, rabbi, or other spiritual leader is always welcome to visit with you and your family at the hospital.
Wireless internet service is available throughout the hospital. You may use your wireless communication devices and cellular phones in your guest suite, hospital lobbies, waiting rooms, and the dining room.
The hospital's concierge staff is ready to assist you with directions and answer questions about the hospital. They are also prepared to offer suggestions on dining and hotel accommodations in Plano and surrounding areas and provide maps to help you find your destination.
Concierge services are offered on floors one through five with varying hours. The main lobby concierge service hours of operation:
We encourage patients, fellow employees, physicians and visitors to recognize employees who display Five Star Spirit. Simply
complete our Five Star Spirit form, sign it and drop it in any Five Star Spirit box or mail it to the address listed on the form. Your nomination may result in special recognition for the employee.
Rigorously trained cardiovascular physicians and surgeons on the medical staff, as well as physicians in other specialties, oversee the medical care provided to our guests, and a dedicated nursing staff provides 24-hour care. The hospital's unique, bow-tie design provides caregivers at the central nursing station with a clear sight line to almost every suite. Special guest walkways encourage mobility and aid in your recovery.
We also offer guest education services via our closed-circuit, flat-screen television system in each guest suite.
Physicians are members of the medical staff at one of Baylor Health Care System's subsidiary, community or affiliated medical centers and are neither employees nor agents of those medical centers, Baylor Scott & White The Heart Hospital – Plano or Baylor Health Care System.