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Photo of the concierge deskAt Baylor Scott & White The Heart Hospital – Plano​, we strive to m​ake your visit convenient and comfortable. Due to our current expansion, we encourage you to use our free valet parking services.

Read more about our expansion »

Checking In

A concierge will greet you at the front desk when you enter the hospital. Our concierge services help our guests, their families, and other visitors identify and find nearby hotels, restaurants, maps of the area, and more. We are always ready to assist you.

To protect the confidentiality of your personal health information, you will register in a private area. At this time, our registration professional will ask you questions and explain what you can expect during your visit. These questions may be about your specific health concerns, your insurance, or medical history.

Getting to Your Guest Suite

Once you are registered, a transporter will show you and your family member(s) to your private suite. Your transporter will explain the features and amenities​ in your guest suite as well as the guest services available to you. A nurse will arrive soon thereafter to begin providing your care.

A nurse or transporter will also take you to the room where your procedure will be performed. This will be a technologically advanced setting. Following your procedure, you will be brought back to your guest suite for your recovery. To make your recovery as comfortable as possible, you will likely remain in your suite until you are discharged. This "universal bed" concept that we practice brings most of your care to you, which helps improve the efficiency and effectiveness of your care and accelerates the healing process.

Heart-Healthy Dining

You and your visitors may order upscale meals from 7 a.m. until 7 p.m. daily, including weekends, for convenient in-suite dining. Meals are fresh, prepared to order, and are presented on fine, white china. Your family and visitors may​ dine with you in your suite for a $7 charge. Learn more about Guest Dining Options »

Main phone number: 469.814.3278  469.814.3278 (HEART)

1.877.814.4488  1.877.814.4488 Toll-free

Find a Physician

1.855.9BAYLOR  1.855.9BAYLOR
Chat now  Chat Now
Disclosure Statement


  • Main Hospital/Operator
    469.81.HEART (469.609.6576)
  • Toll-Free
  • Administration
  • Cardiac Rehabilitation
  • Care Coordination/Social Work
  • Concierge
  • Dietitian Office
  • Housekeeping
  • Pastoral Care
  • Physical Therapy
  • Plano Perkway & Gift Shop
  • Registration (Access Services)
  • Room Service
  • Security
  • The Heart Rock Café
  • Volunteer/Guest Services