At Baylor Scott & White The Heart Hospital – Plano, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time – before, during, or after care is received.
To help our patients find ways to meet their financial obligations for the services provided to them, our team can help:
As part of its commitment to serve the community, Baylor Scott & White Heart – Plano provides hospital financial assistance to patients who are indigent and satisfy certain requirements. To be considered for the program, you will be required to provide information on your household finances through a confidential Financial Assistance Application. Supporting documentation will be requested to verify your circumstances in order to determine eligibility.
A patient who qualifies for Financial Assistance will not be charged more for emergency or other medically necessary care than the amounts generally billed to patients with insurance.
There are a number of available programs from the federal, state, and local levels, which can help pay the medical bills for individuals or families who have low income and cannot afford medical care. Often, patients are unaware of these programs or are unable to access them due to the cumbersome enrollment process required to receive these benefits. Baylor Scott & White contracts with Eligibility Consultants, Inc. (ECI), a leading provider of eligibility and enrollment services in the Dallas-Fort Worth Metroplex, to help you find programs you may qualify for and walk you through the application process to increase your chance of success.
Some of these programs include:
ECI is a designated Certified Application Counselor (CAC) organization through the Centers for Medicare & Medicaid Services (CMS). ECI representatives are trained to provide unbiased information and help you understand, apply for, and enroll in insurance coverage through the Health Insurance Exchange/Marketplace (Healthcare.gov ») and other insurance affordability programs such as Medicaid and CHIP.
If you need to speak to an ECI representative, you may contact them directly at 1.800.452.6343, from 8 a.m. to 4:30 p.m., Monday through Friday; or visit an ECI representative at the Baylor Scott & White facility where you received your medical services. ECI also has a business office located at 1111 Digital Drive, Suite 125, Richardson, TX 75081. For more information, please visit ECI's website at
For other information, contact Baylor Scott & White's Customer Service Department at 1.800.725.0024, from 8-11:30 a.m. and 12:30-5 p.m., Monday through Friday.
Find information on government assistance programs and additional information »
If you have difficulty paying your bill in full, our staff can help set up extended, interest-free payment plans. Please call a customer service representative at 1.800.725.0024, from 8-11:30 a.m. and 12:30-5 p.m., Monday to Friday.
If you do not have health insurance coverage and do not receive financial assistance under Baylor Scott & White Heart – Plano's Financial Assistance Program, we will apply a 40 percent Uninsured Patient Discount to all non-covered health care items and services provided except those specifically excluded: transplant services and packaged-priced services.
Learn more about the Uninsured Patient Discount »
Physicians are members of the medical staff at one of Baylor Health Care System's subsidiary, community or affiliated medical centers and are neither employees nor agents of those medical centers, Baylor Scott & White The Heart Hospital – Plano or Baylor Health Care System.