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    Baylor Plano

    1100 Allied Drive
    Plano, TX 75093
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    Baylor Denton

    2801 S. Mayhill Road
    Denton, TX 76208
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Recent News

2nd Year in a Row: THE HEART HOSPITAL Baylor Plano wins awards for Inpatient and Emergency Department satisfaction

Plano, TX, September 2010 -- THE HEART HOSPITAL Baylor Plano is proud to announce that Press Ganey Associates, Inc. has named it a 2010 Summit Award Winner. Press Ganey® currently works with more than 10,000 health care facilities-including more than 40% of U.S. hospitals-to measure and improve the quality of their care. THE HEART HOSPITAL sustained an overall rank above the 95th percentile for Inpatient and Emergency Department satisfaction in the All Press Ganey database for at least three years. There are approximately 1,800 hospitals in the inpatient survey database and about 1,500 emergency departments in the All Press Ganey database. "Receiving this award is truly a testimony to the efforts of these leaders and their teams," says Terri Nuss, vice president of patient centeredness for Baylor Health Care System. The hospital will be recognized at the Press Ganey® National Client Conference in Orlando, Fla., Nov. 8-10.

The company's databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. The Press Ganey® Summit Award is the health care satisfaction industry's most coveted symbol of achievement bestowed annually.

THE HEART HOSPITAL Baylor Plano is the first and only freestanding, full-service hospital in this region dedicated solely to heart and vascular health care. Today the hospital is a $134 million, 116-bed facility. THE HEART HOSPITAL provides inpatient and outpatient care, including diagnostic, interventional, surgical, and rehabilitation services, and wellness and prevention support. In addition to winning the Summit Award in 2009 and 2010, THE HEART HOSPITAL received the Texas Health Care Quality Improvement Award of Excellence in 2009 from TMF® Health Quality Institute, the Medicare Quality Improvement Organization for Texas. In 2008, the hospital earned Pathway to Excellence designation from the American Nurses Credentialing Center. This designation identifies hospitals that are the best places for nurses to grow and succeed.

THE HEART HOSPITAL Baylor Plano focuses on delivering safe, quality, compassionate care. Its distinctive interior and plentiful amenities may remind you more of a luxury hotel than a hospital. Spacious private suites can be converted into intensive care unit (ICU) environments if necessary. Concierge staff will gladly answer your questions about general hospital services. When you are ready for breakfast, lunch or dinner, you and your visitors may select from a personalized menu that complies with all dietary restrictions your physician has noted. Additional amenities include a wireless environment for communications needs. Guests and visitors enjoy complimentary valet parking or park themselves in the multi-story, covered parking facility adjacent to the hospital. And family and friends may visit hospital guests as their schedules permit.

2010 Press Ganey Associates, Inc. Summit Award Winner

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