5-Star Difference

THE HEART HOSPITAL Baylor Plano is the first and only freestanding, full-service hospital in North Texas dedicated solely to heart and vascular health care. Created in partnership with Baylor Regional Medical Center at Plano and 112 cardiovascular physicians and surgeons, THE HEART HOSPITAL Baylor Plano is licensed as a general acute care hospital providing inpatient and outpatient cardiovascular care. Our advanced, 68-bed facility features:

• 4 cardiac catheterization labs
• 4 electrophysiology labs
• 4 operating rooms
• 1 endovascular suite
• 1 vascular lab
• 8-bed post-anesthesia care unit

The services we provide include:

• Cardiovascular outpatient care
• Interventional and surgical services
• Non-invasive cardiovascular testing
• Cardiac catheterization
• Open-heart surgery
• Peripheral angiography
• Cardiac and vascular interventions
• Electrophysiology testing and device implants
• Arrhythmia management and treatment
• Atrial fibrillation services
• Heart failure services
• Advanced cardiac and vascular ultrasound
• Advanced imaging technology
• Vascular surgery
• Cardiac rehabilitation
• Wellness and prevention services
• Emergency care
• Clinical research

Rigorously Trained Medical Professionals

Because five-star service is embedded in our hospital's culture, we refer to patients as "guests." To assist us in maintaining this culture, we recruit skilled nurses eager to embrace our culture. In fact, we have assembled a team whose medical skill and experience is rivaled only by their commitment to providing five-star guest care. The typical nurse-to-patient ratio is two patients to one nurse, but at THE HEART HOSPITAL Baylor Plano we feature two nurses to each guest for the first two hours following open-heart surgery. We also employ a nurse practitioner model that further improves the quality of care provided here. Teams of hospitalists and intensivists care for your patients through a multidisciplinary approach, from admission to discharge, to further improve guest care.

We believe that providing five-star service promotes better outcomes and better guest satisfaction. By-products of providing quality service are higher employee satisfaction scores, better staff retention, and an attitude of innovation throughout the organization.

Five-Star Guest Accommodations

Your patients will find our guest suites well appointed, but the suites also create an environment that promotes healing. THE HEART HOSPITAL Baylor Plano uses a unique bow-tie design with curved hallways that provides caregivers with a line of sight to almost every guest suite. Decentralized stations enable nurses to spend more time providing care at the bedside and less time walking for supplies and information. Each guest suite provides privacy and comfort to our guests while maintaining the space caregivers need to manage care.

Our care model is based on the universal bed concept, which allows a guest to stay in one room while appropriate care is brought to them. Guest suites are used for recovery, CCU, step-down, and regular cardiac admissions. Although your patients will be taken to other areas for certain tests and procedures, such as cardiac catheterization or surgery, they return to the suite afterward for recovery.

Quality Outcomes

THE HEART HOSPITAL Baylor Plano has received a "3-Star" rating - the highest category of quality awarded by the Society of Thoracic Surgeons (STS) - which is awarded to only 10 percent of the hospitals reporting cardiac surgery data. Our approach is enabling us to experience impressive outcomes.

Research studies have shown that off-pump surgery allows patients to be off the breathing tube sooner, use less blood products and have a shorter length of stay. The number of patients at THE HEART HOSPITAL Baylor Plano who undergo off-pump bypass surgery is three times greater than the national average of 20% as determined by the Society of Thoracic Surgeons (STS).

Prolonged ventilation at THE HEART HOSPITAL Baylor Plano (defined as ventilation after cardiac surgery greater than 24 hours) was 5.18%, compared to the STS national average of 9.2%. Additionally, THE HEART HOSPITAL Baylor Plano had better performance on other core indicators such as sternal wound infection and post-operative stroke. None of the patients having isolated coronary bypass surgery at THE HEART HOSPITAL had an infection, as compared to the STS national average of 0.3% and none of our patients had a post-operative stroke as compared to the STS national average of 1.1%.

THE HEART HOSPITAL Baylor Plano achieved a similarly impressive performance on the Centers for Medicare & Medicaid Services (CMS) core quality measures, with All-or-None bundle performance measures reaching 97% for surgical care infection prevention, 100% for heart failure, and 100% for acute myocardial infarction for the July 2008 to October 2008 measurement period. Our average door-to-balloon time is 77.5 minutes, which compares favorably to the evidenced-based/best practice standard of 90 minutes. We also participate in government- and industry-sponsored clinical trials and research through the Institutes for Cardiovascular Innovation.

At THE HEART HOSPITAL Baylor Plano, we value our relationships with referring physicians and other physician colleagues. We work in partnership with our guest's referring physicians and keep them informed every step of the way. To refer a patient to THE HEART HOSPITAL Baylor Plano, please call 469-814-3565.