Baylor Heart Hospital Plano - Five Star Treatment For Your Heart. And You
 
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  • The Heart Hospital

    Baylor Plano

    1100 Allied Drive
    Plano, TX 75093
  • The Heart Hospital

    Baylor Denton

    2801 S. Mayhill Road
    Denton, TX 76208
  • Appointments and Referrals

    1.800.4BAYLOR
  • For Assistance in Reaching a Patient

    469.81HEART
    (469.814.3278)
  • Toll-Free
    877.814.4488



Meet Your Care Team

At The Heart Hospital Baylor Plano, we know that a large part of your experience with us depends on your interaction with our staff. A highly skilled team of professionals is focused on providing you with five-star service, while making your stay here as comfortable as possible.

Your physician at The Heart Hospital Baylor Plano is responsible for directing and coordinating your care. He or she will keep you (or, if necessary, a family member or friend) informed about your diagnosis, treatment, and recovery. A team of professional, registered nurses that specialize in cardiology provides 24-hour nursing care. Never hesitate to contact your nurse, the charge nurse, or the nurse manager if you have concerns. There are several ways you can do so at any time. The nurse will give you the direct telephone extension where she or he can be reached during the shift, the nurse station can contact the nurse manager at your request, or you may press the call button at your bedside for assistance.



Social Workers

Wellness means a number of things, many of which are not purely medical. That's why we have social workers on staff to help you and your family navigate emotional, organizational, or financial issues that may arise. Social workers at The Heart Hospital Baylor Plano serve as patient advocates, making sure your needs are being met, educating families, and providing support related to post-hospital care. They are available to lend a helping hand and may be contacted through your nurse or the Social Work office.

Dietitians

Our registered dietitians provide for your nutritional needs. They also work with you and your family to start planning a healthier lifestyle. Meals are always fresh and cooked to order. They arrive within 45 minutes on fine china, delivered by a tuxedo-attired server. If you have questions about your menu, or to learn more about healthy eating or special diet options, please ask your nurse to contact one of our registered dietitians.

Chaplain

We recognize spiritual needs as an important part of health, well-being, and recovery; for this reason, chaplain service is available to you and your visitors 24 hours a day. Our Chapel is located on the first floor. Beautiful and serene, it is a place for quiet reflection and prayer. Our chaplain holds a weekly worship service on Wednesdays at noon, as well as special events and seminars throughout the year. Your priest, minister, rabbi, or other spiritual official is always welcome to visit with you and your family at the hospital.

Access Services

Access Services can help you interpret financial policies and billing procedures from 8:00 a.m. to 5:00 p.m., weekdays. A financial counselor in Admitting/Registration is available to discuss financial arrangements.

Housekeeping

Your suite is cleaned daily by the Environmental Services staff. Sheets are changed daily. If you would like additional cleaning services or if you have a compliment or concern you would like to share, please don't hesitate to speak with your nurse or contact Environmental Services.

Volunteers

Baylor Health Care System volunteers offer hours of service to make sure your experience with us is a quality experience. Volunteers can be identified by badges displaying The Heart Hospital Baylor Plano logo. For more information, please call Volunteer/Guest Services at (469) 814-2035.

If you have questions about other members of your health care team that you do not see listed here, please ask your nurse for more information. He or she will be happy to assist you.

A Message From Our President To You And Your Family

My entire staff and I constantly strive to improve our performance and consistently deliver safe, quality, compassionate care. If you have suggestions to share, please call me at (469) 814-3503 or email me at mark.valentine@baylorhealth.edu and your comments and/or suggestions will be reviewed in a timely manner.

Thank you for choosing The Heart Hospital Baylor Plano. My staff and I are honored to serve you.

Sincerely,
Mark A. Valentine
President

The Heart Hospital Baylor Plano

Important Telephone Numbers:

Main Hospital/Operator (469) 81-HEART (469-814-3278)/0
Toll-Free 877-814-4488
Administration (469) 814-3500
Cardiac Rehabilitation (469) 814-3550
Case Management (469) 814-4243
Chaplain (469) 814-3344
Concierge (469) 814-3566
Dietitian (469) 814-3505
Housekeeping (469) 814-3731
Plano Perkway & Gift Shop (469) 814-4770
Physical Therapy (469) 814-3775
Registration (469) 814-4100
Security (469) 814-4444
Social Work (469) 814-4244
The Heart Rock Café (469) 814-4777
Volunteer/Guest Services (469) 814-2035





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